Contact Proofademic
Contact Our Team
We’re here to help with account questions, billing, or general inquiries. Reach out to our support team and we’ll get back to you as soon as possible.
Choose the right route
What can we help you with?
Account & support
Billing, subscriptions, scan questions and account access.
Contact support ↓02Sales & institutions
Institutions, publishers, team access and Batch Scan.
Ask about your team ↓03Press & media
Quotes, company information, brand assets and research.
Open press room →04Developer support
AI text and image API documentation and integration details.
Read API docs ↗Before you write
Frequently Asked Questions
How do I contact support?
Use the form for account, billing or scan questions. Include the account email, the feature involved and a short description of what happened.
Can I ask about plans or institutional use?
Yes. Choose Sales inquiry in the form and describe the number of users, document volume and any integration requirements.
How do I cancel my subscription?
Open your account settings to manage your subscription. If you cannot access the account, contact support using the email associated with it.
What should I include when reporting a problem?
Include the page or feature, the steps you took and the error message, if any. Do not include passwords, payment-card details or API keys.
Where can developers find help?
The API documentation covers authentication, requests and responses. For an account-specific issue, contact support with the endpoint and error code, without sending your API key.